Support

Stuck, or found something that does not work? Email support@streetscout.app and tell us what phone you have and what you tapped. We reply within one working day.

Common questions

I did not get my sign-in code

Check your spam or junk folder, and make sure you used the same email you signed up with. Codes last 10 minutes. You can ask for a new one.

The map shows a grey box or no pins

Check Location is set to Allow for StreetScout in your phone settings, then close the app fully and reopen it.

I changed phone

On the old phone go to Settings and save a backup (or save to the cloud). On the new phone install StreetScout, sign in and tap Restore.

How do I cancel or get a receipt?

In the app go to Settings, Account, Manage or cancel subscription. Receipts are emailed to you by our payment provider, Stripe, and are in the same place.

I want my account deleted

In the app go to Settings, Account, Delete my account. It cancels your subscription and removes your account and cloud backup straight away.